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Customer Service

General Statement of Principles
As described in detail below, any information we gather at this web site is strictly for our use and is not shared with any other entity, public or private, for any reason-period. We will not sell or give away any lists or other data that we may retain and we do not purchase such information from other sources.
Shipping & Delivery
We only ship within the USA and Canada. Orders ship within 5 business days of placement. You may not cancel an order once it has been shipped. If there are any issues we will contact you through email or by phone.
Statistical Data
Our website (as most) track IP addresses and referring pages to help with site maintenance and improvements. This data is viewed only as anonymous statistics to show the busiest times of the day or week, pages with errors and how effective our advertising has been. This information is not used for any other purpose.
Returns & Replacements
All orders are final sale and non-returnable. If product arrives damaged, you must contact Twistband via e-mail at customerservice@thetwistband.com to file a claim within 48 hours. New product will be shipped out to replace the damaged item/s.
Personal Information Collected- Order Forms
With the exception of credit card information from your order form to allow us to track consulting issues or refer to a previous order to help provide some customer service. You may elect you have your information completely removed from this system by going to our contact page and submitting your request.
Information Correction Removal
If you wish to correct, update or remove any information about you that may be in our records, please go to our contact page and submit the details of your request. If you wish to contact us further, please find complete contact information on our contact page. Please note that our customer service is only available Monday - Friday 8 am to 5pm PST, excluding Holidays.